Contact
Contact Us: We’re Here to Help!
At SmoothWigs , we value your satisfaction and are committed to providing exceptional customer service. Whether you have questions about our products, need styling advice, or want to share feedback, our team is here to assist you every step of the way. Below, you’ll find all the information you need to get in touch with us.
1. Contact Information
We offer multiple ways to reach us, so you can choose what’s most convenient for you:
Email:
info@smoothwigs.com
(Response time: Within 24 hours)
(Available Monday–Friday, 9 AM–6 PM CET)
Live Chat:
Available on our website during business hours. Click the chat icon in the bottom-right corner of your screen to start a conversation.
Mailing Address:
SmoothWigs Customer Support
2. Frequently Asked Questions (FAQs)
Before reaching out, check out our FAQs page to see if your question has already been answered. We’ve covered common topics like sizing, shipping, returns, and wig care to help you quickly find the information you need.
3. Contact Form
For your convenience, we’ve created a simple contact form. Fill out the details below, and we’ll get back to you as soon as possible:
Contact Form Fields:
Name: (Required)
Email Address: (Required)
Subject: (e.g., Order Inquiry, Product Question, Feedback)
Message: (Provide as much detail as possible to help us assist you better)
Submit Button: "Send Message"
4. Customer Support Hours
Our dedicated customer support team is available during the following hours:
Monday–Friday: 9:00 AM – 6:00 PM CET
Saturday & Sunday: Closed
If you contact us outside of these hours, we’ll respond within 24 hours on the next business day.
5. How to Reach Us for Specific Issues
To ensure we address your concern efficiently, here’s how to contact us based on the type of issue:
Order-Related Inquiries
Issue Examples: Tracking an order, changing delivery details, payment issues.
How to Contact Us: Use the contact form or email us at support@smoothwigs.com . Include your order number for faster assistance.
Product Questions
Issue Examples: Wig sizing, styling tips, product recommendations.
How to Contact Us: Email us, use live chat, or call our customer support team.
Returns & Exchanges
Issue Examples: Returning a wig, receiving a damaged item, wrong product delivered.
How to Contact Us: Email us at returns@smoothwigs.com or call us directly. Be sure to include photos of the issue (if applicable).
Feedback & Suggestions
Issue Examples: Sharing your experience, suggesting new products, reporting website issues.
How to Contact Us: Use the contact form or email feedback@smoothwigs.com .
6. Social Media
Stay connected with us on social media for updates, styling tips, and exclusive promotions:
Instagram: @SmoothWigs
Facebook: facebook.com/SmoothWigs
TikTok: @SmoothWigs
Pinterest: pinterest.com/SmoothWigs
Feel free to send us a direct message on any of these platforms—we’re always happy to help!
7. Visit Us in Person
If you’re located in Italy, you can visit our showroom to explore our collection in person and receive personalized styling advice.
Hours:
Monday–Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Please note: Appointments are recommended to ensure we can provide you with the best experience.
8. Emergency Assistance
For urgent matters (e.g., a damaged or incorrect item received), please call us directly at email info@smoothwigs.com . We’ll prioritize your request and resolve the issue as quickly as possible.